Policies and Procedures

1. Our Rental Agreement with Landlords & Letting Agents

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• We sign a corporate lease agreement, making us the main tenant.

• Landlords receive a guaranteed rent every month, regardless of occupancy.

• Properties are leased for a minimum term (typically 3-5 years).

• We handle all tenant sourcing, management, and maintenance
  
  

2. Property Standards & Compliance

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• We only take on well-maintained properties that meet health and safety regulations.

• Before leasing, we conduct an initial inspection and may suggest improvements to meet corporate client standards.

• We ensure compliance with fire safety, gas & electrical safety, and any licensing requirements.
  
  

3. How We Manage the Property

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• We handle all tenant communication—landlords remain hands-off.

• Regular cleaning and maintenance ensure the property remains in top condition.

• Any minor repairs (below an agreed threshold) are handled by us at no extra cost.

• For major repairs, we notify landlords immediately and coordinate with their preferred contractors if required.
  
  

4. Payment & Rent Guarantee

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• Landlords receive fixed monthly payments, even if the property is vacant.

• Payments are made on an agreed date each month via direct bank transfer.

• No late payments, void periods, or chasing tenants for rent.
  
  

5. Tenant Selection & Occupancy Management

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• We house corporate professionals, emergency service workers, contractors, and relocation clients.

• We ensure full tenant vetting, including ID verification and reference checks.

• We operate on a short-term basis (weeks to months) but maintain high occupancy rates.
  
  

6. Property Maintenance & Inspections

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• We conduct regular inspections to ensure the property remains in excellent condition.

• Any damage beyond fair wear and tear is our responsibility to fix.

• We return the property in equal or better condition at the end of the lease.
  
  

7. Exit & Contract Termination

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• Our agreements typically last 3-5 years, with a structured exit process.

• If a landlord wishes to terminate early, we require notice as per contract terms.

• At the end of the lease, we return the property in move-in ready condition.
  
  

8. Legal & Compliance Assurance

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• We operate legally within the Rent-to-Rent framework (fully compliant with housing laws).

• We have professional indemnity insurance, public liability insurance, and landlord protection policies.

• All tenancy agreements with our guests are structured as license agreements, ensuring landlords remain legally protected.

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